• Welcome to the UC Staff support site for LearnOnline

    If you are a student needing help please go to the Study Help site

    LearnOnline Drop-ins:

    ON CAMPUS at UC Bruce 
    Monday-Friday 1:30pm - 3:30pm (AEDT) daily.
    The S.H.E.D (Room 8B10), Level B, Building 8 (the Library), UC Bruce campus 

    Not convenient? Email ServiceDesk@canberra.edu.au to make an appointment or organise a callback. 

    ONLINE using Blackboard Collaborate Ultra

    Chrome browser recommended. Please email ServiceDesk@canberra.edu.au to make an appointment.

    UCLearn Drop-ins (Canvas):

    ON CAMPUS at UC Bruce 
    Monday-Friday 11am - 12pm (AEDT) daily.
    The S.H.E.D (Room 8B10), Level B, Building 8 (the Library), UC Bruce campus 

    Come along and start building your 2018 teaching sites in Canvas! For workshop details and registration, click here.

    For more information on Canvas and the VLE2017 (Virtual Learning Environment), click here.

    • Support


      For support using LearnOnline, the University of Canberra's Virtual Learning Environment, which includes (for example):

      • Creating and editing/adding content to your Moodle teaching sites;
      • Setting up your Gradebook;
      • Learning about the functionality of Moodle including tools for assessment and communication;
      • Troubleshooting Moodle issues;
      • Mahara - ePortfolio for reflective practice (Mahara assignments can be submitted through Moodle);
      • Blackboard Collaborate Ultra - Web conferencing/virtual classroom;
      • Echo 360 (Lecture recording and replay) and Echo Active Learning Platform  (Interactive Lectures);
      • URKUND (text matching software).

      Drop-in support - LearnOnline

      For face-to-face, one-on-one support, attend LearnOnline drop-in sessions.

      Monday to Friday 1.30-3.30pm - Consultation Room B, Level B in the Library (Building 8) at the Bruce campus. 

      No appointment necessary!


      If you can't attend the drop-in session, we can set up an appointment for you.

      Please request an appointment via Service Desk. (see below)

      Phone and e-mail

      Need help with using any aspect of LearnOnline?

      Contact the ITM Service Desk: servicedesk@canberra.edu.au or by phone: +61 2 6201 5500

      Go to the ITM website for opening hours and more information! 


    Frequently Asked Questions