• Welcome to the UC Staff support site for LearnOnline

    If you are a student needing help please go to the Study Help site

    UCLearn Drop-ins (Canvas):

    ON CAMPUS at UC Bruce 
    For information on the various support options, drop-ins, and workshops being offered over the new few months as UC transitions from Moodle to Canvas, please see the Staff Development page in MyUC.

    Come along and start building your 2018 teaching sites in Canvas! For workshop details and registration, click here.

    For more information on Canvas and the VLE2017 (Virtual Learning Environment), click here.

    LearnOnline support:

    For LearnOnline support via phone, email, or appointment, please email or call Service Desk (ServiceDesk@canberra.edu.au, phone: 02 6201 5500) with the details of your support query.

    You can book both face-to-face or online appointments which are scheduled in Blackboard Collaborate Ultra.

    Please provide as much detail as you can, for example:

    • The relevant unit(s) and offering(s)
    • The specific learning resource, activity, or tool you’re enquiring about
    • What you would like help with, or what is not working
    • Any screenshots of the problem if applicable
    • Lynda.com Support

      The Sign-on process for Lynda.com has changed!

      What does this mean and why did we decide to change the way UC Staff and Students access Lynda.com?

        • Ease of access for first time Lynda.com staff and student subscribers

        • Ability for staff to include links to Lynda.com resources in their LMS sites which students can click and directly access the resource

        • Future seamless integration between MyUC / Moodle and Lynda.com where the user will only need to log in once.

        • To increase utilisation of this valuable online learning database by improving accessibility for staff and students.

        • All Lynda.com accounts that are not accessed through UC's Single Sign on Engine will be removed by the end of Semester 1, 2017

      * For any Lynda.com account related queries, please contact the UC E-Access team via email  uc_eaccess@canberra.edu.au (and please CC servicedesk@canberra.edu.au)